We have all heard the saying that take your car to the dealer for repair is like going to the doctor. Once you get there, the problem seems to go away. Or does it?
As we have seen an exponential development of computer technology in the last ten years, the use of electronic monitoring by automakers failures became commonplace in today's technologically advanced cars. Even with this increased use of electronic computer modules to help identify the cause of a car may be experiencing a symptom-specific, to the frustration of many consumers the dreaded diagnosis "no problem found" was not eliminated.
What you should do a consumer if they experience a problem with your car and the dealer tells them "we can not find anything wrong"? The first step would be to ask to speak with the technician directly. Sometimes the translation of the problem from the client to the service Advisor and then the technician Gets unreadable. By talking directly with the best customer service technician may be able to explain the problem.
If you speak with the technician directly does not result in a diagnosis of the problem, then a test drive with the technician might be in order. A unit test will allow the customer the opportunity to experience the problem firsthand, assuming the problem is easily recreatable. If the problem is intermittent client may want to take a video or picture of the problem when it happens, if possible, and provide this to the technician.
Each auto manufacturer has technical specialists assigned to its dealers to assist in the repair of "difficult" cases. If all else fails, the client should ask to speak with the manufacturer's technical representative. Manufacturer's representative may be aware of the specific problem of the client from other vehicles that suffered the same problem. And, the representative may be able to spend more time with the diagnosis of the technician of the concessionaire.
If you are told by a car dealer that there was "No problem" with your vehicle, don't despair. Be persistent and take the steps detailed above to get your car fixed. Remember to always get documentation for all repair attempts, regardless of if there was "no problem found". You never know when your vehicle can be a lemon and you will have to show that you have taken all measures possible to get your car repaired.
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